If you have several chat widget profiles, specify the ones WeChat will be used for Attach QR code image taken from WeChat account Generate any random token on your own, save it for further usage Paste AppID and AppSecret from WeChat account In UseResponse in Administration » Support Channels click New » WeChat at the top right:.To add WeChat as a support channel in UseResponse, you should have WeChat Official Account which can be created here by clicking on the Register button. WeChat is one of the most powerful social messengers used by over a billion users. Now you would have the option for users on the frontend to choose Facebook Messenger as an option to write to your company support agents and once they reply in the UseResponse backend, users would get replies in their Facebook accounts. Once authorized, in the popup select that page and proceed. Authorize with the account that is the administrator of your company's Facebook page. Once the page is created, in Administration » Support Channels click New » Facebook at the top right. Setup of messengers will require some time, and our support team will assist you if you experience any problemsįirst of all, you need to create at least one public company page on your Facebook account. You can read more about Instagram Direct integration in separate article. This article will guide you on how to add bots and public accounts to provide support using the UseResponse Live Chat solution in popular messengers.įirst, you need to enable the required messengers in Administration » Applications. The text or audio of conversation with CCB (Asia) Online Customer Services will be record for service quality improvement and surveillance purpose only.Providing support is getting more automated recently and UseResponse makes it better to get your customers happier by providing various channels of live chat support. Would the text or audio of conversation with CCB (Asia) Online Customer Services be recorded? Is it secure to use CCB (Asia) Online Customer Services?Īll data of CCB (Asia) Online Customer Services are transmitted and stored securely by encryption.Ģ. Please refer to the Terms and Conditions of the service for details.ġ. You can access CCB (Asia) Online Customer Services by entering from the entrance of any channel. You do not need to register or log in to your online banking account. Do I have to register or log in CCB (Asia) online banking account to access CCB (Asia) Online Customer Services? What languages does CCB (Asia) Online Customer Services support?ĬCB (Asia) Online Customer Services supports Traditional Chinese, Simplified Chinese and English.ģ. You could access CCB (Asia) Online Customer Services via Mobile Banking, CCB (Asia) website, Personal Online Banking, Online Enterprise Banking, WeChat Official Account.Ģ. How do I access to CCB (Asia) Online Customer Services? You could access CCB (Asia) Online Customer Services via CCB (HK&MO) Mobile App on mobile phones or tablets.įunctions of CCB (Asia) Online Customer Servicesġ. Is CCB (Asia) Online Customer Services available on mobile phones or tablets? It is free of charge to use CCB (Asia) Online Customer Services.Ħ. Does it charge for fees to use CCB (Asia) Online Customer Services? Is CCB (Asia) Online Customer Services a real person?ĬCB (Asia) Online Customer Services is a chatbot that answers bank product and service enquiries.ĥ. What is the service period of CCB (Asia) Online Customer Services?ĬCB (Asia) Online Customer Services provides 7*24 hours of artificial intelligence customer service.Ĥ. You are free to use CCB (Asia) Online Customer Services for general banking enquiries no matter you are a client of CCB (Asia) or not.ģ. Who could use CCB (Asia) Online Customer Services? What is CCB (Asia) Online Customer Services?ĬCB (Asia) Online Customer Services is a chatbot, providing 7*24 hours of artificial intelligence customer service, answering bank product and service enquiries.Ģ. About CCB (Asia) Online Customer Servicesġ.
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